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Enrico Gallorini
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Enrico Gallorini
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Enrico Gallorini
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Enrico Gallorini

Enrico Gallorini is a globally recognized expert in customer experience strategy, event intelligence, and the deep psychology of human connection. As the Co-Founder and CEO of GRS Research & Strategy, and President of Info Salons Middle East, Enrico helps organizations across industries transform how they design and deliver experiences—optimizing customer journeys, driving ROI on live events, and decoding the emotional dynamics that shape audience behavior.

With more than 20 years of experience, Enrico sits at the intersection of data, empathy, and innovation. His work spans live events, exhibitions, and destination strategy—advising Fortune 500s, governments, and cultural institutions on how to turn insight into impact. Whether it’s building end-to-end attendee journeys or measuring the long-term business value of events, his approach is grounded in evidence and shaped by human psychology.

He is a TEDx speaker and the author of In-Person: A Journey Through the Unstoppable Evolution of Events, a widely regarded exploration of how real-life connection fuels innovation, loyalty, and trust in a digital-first world.

Enrico also serves on the board of Explori Ltd (UK), where he contributes to global advancements in experience measurement and customer feedback analytics.

Known for his emotionally engaging and data-backed keynotes, Enrico is trusted by leading organizations to inspire, inform, and activate meaningful change. His message is clear: the most powerful customer experiences are not just smart—they are deeply human, emotionally intelligent, and designed to deliver lasting value.

Experience Strategy & Innovation

Designing the Future of Human-Centered Events

Leverage two decades of expertise to reimagine how your brand engages, connects, and inspires through live experiences. Enrico partners with global organizations to turn insights into action—combining data, empathy, and innovation to create lasting impact.

Experience Strategist

Designs data-driven, emotionally intelligent strategies that transform every customer touchpoint into a meaningful moment — helping brands build loyalty, trust, and measurable growth.

Innovation Advisor

Partners with organizations to fuse empathy, emerging tech, and service design — ensuring that every innovation delivers real value across the entire customer journey.

Author & Speaker

Shares forward-thinking insights on the future of customer experience — blending behavioral psychology, business strategy, and real-world case studies to inspire action and elevate CX standards.

Event Evangelist

Champions the unique power of live experiences to spark connection, deepen engagement, and create lasting emotional impact — especially in an increasingly digital-first world.